FAQs

FAQs

QUESTIONS ABOUT UNA FLOORING

What is UNA flooring?

UNA is made from waste cork from bottle stopper production, as well as cork from early harvests. The cork is granulated and agglomerated into high density planks in factories close to Portugal’s cork forests – the Montado – using heat, pressure and a binder. It is then coloured with specially modified plant-based oils, primed and then finished onsite with our innovative HFX high-performance surface coating.

Is it suitable to use in the home?

Definitely, UNA is perfect for the home because of it’s amazing natural thermal, acoustic and comfort properties that promote health and wellbeing. For residential applications a minimum of one coat of our approved HFX-2C Extra Matt PUR coating should be applied to the installed flooring prior to use. Periodic recoating will keep your floor in pristine condition.

Is it suitable to use in commercial buildings?

Yes, UNA is suitable for all commercial classes. Our unique coating system provides long-term surface protection, will resist chemical staining and scratching and perfectly complements the compressive properties of our cork planks. For commercial applications the number of overcoats required will depend on the end use, but a minimum of two coats of our approved HFX-2C Extra Matt PUR coating should be applied to the installed flooring prior to use. Occasional deep cleaning and periodic recoating will keep your floor in pristine condition.

Will it cope with impacts, high heels, pets and furniture?

Yes, it will. UNA’s resilience is all about the unique combination of the cork and the surface treatments. Cork, with its elasticity and compressibility, allows your floor to adapt to pressure and quickly recover its initial shape, while our innovative HFX-2C Extra Matt PUR coating technology is extremely hard but also flexes with the cork to protect it from damage. Please bear in mind that cork is a natural product, not concrete, so it makes sense to keep your pets’ claws clipped, put soft pads on furniture feet, use soft castors on chairs and avoid dragging heavy objects across the floor.

Is it suitable for kitchens?

UNA is extremely water resistant. Your floor will repel water and prevent water absorption and the surface coatings will not water spot either. Consider adding two coats of our HFX-2C Extra Matt PUR to make the floor even more cohesive and water resistant so the protection will be greater and it will last longer, meaning you won’t need to recoat for a longer period of time. So Recork floors are perfectly suitable for areas subject to frequent spillages, like kitchens, cafes and restaurants.

Is it suitable for bathrooms?

Cork is water resistant but not completely waterproof, so UNA needs to be protected from excessive moisture and humidity. It is suitable for many typical residential bathrooms, but not for those subjected to high humidity or frequent wetting which may cause the floor to expand, deform or delaminate from the subfloor. If using UNA in a bathroom we suggest you add an extra coat of HFX-2C Extra Matt PUR to make the floor surface more cohesive, and apply an acrylic sealer such as Bona GapMaster around the perimeter of the room, to prevent water from getting under the floor.

Are there areas where it should not be used?

Yes. UNA is not suitable for outdoor use and should not be installed in damp, excessively humid or permanently wet areas, such as wetrooms, changing rooms and some basements. It is not designed for use on walls, although it can be used on stair risers if required.

Will my floor change colour over time?

Cork, as a natural material, will mellow over time as it reacts with the environment. And just like a wooden floor, the amount of change will depend on a number of factors, including how long it is exposed to direct sunlight. UNA is finished with very high performance coatings that not only protect the surface from mechanical damage, but also resist discolouration, but it’s always sensible with natural floors to keep blinds and curtains drawn during sunny periods, and to move rugs around every now and then, so that all areas of the floor are exposed to sunlight evenly. To find out more read our blog post: How to protect UNA floors from sun damage

Where can I buy UNA?

You can purchase our UNA flooring directly from Recork, and have it installed by a local professional. Alternatively, you can have it supplied and installed by one our Accredited Installers. If buying direct our prices are on the website, and if you want to take the next step please contact us to request a detailed quotation.

Can I install, overcoat and recoat UNA myself?

Installation, overcoating and recoating should always be carried out by experienced professionals. Where possible we encourage you to use an Accredited Installer; they are highly experienced and trained to install, overcoat and recoat your floor so that it lasts you a lifetime.

Is UNA compatible with underfloor heating systems?

Yes, UNA can be installed over most types of heated screeds providing our guidelines, and those of the system manufacturer, are adhered to.

How is UNA installed?

UNA is installed by permanently gluing it to the subfloor using a special contact adhesive. After installation, the floor should be overcoated with one or more applications of our HFX-2C Extra Matt PUR coating to seal the joints between the modules, provide enhanced durability, and to ensure that the floor can be successfully recoated in the future. Because it is glued down you won’t need perimeter expansion gaps, so you can fit up to skirting boards and transition strips.

Why does my floor need overcoating?

Our mission is to help reverse global warming, so to maximise the benefits to the environment we have designed UNA flooring to last as long as possible. The longevity of the product depends on maintaining the integrity of the wear surface. For it to perform to its maximum potential, and ensure it can be successfully recoated in the future, all new UNA floors should be overcoated with at least one coat of our HFX-2C Extra Matt PUR coating. Overcoating is a quick and simple procedure carried out as part of the installation process, that involves lightly abrading the floor before applying the fresh PUR.

How long will my Recork UNA floor last?

In theory your UNA floor will last a lifetime. We take great pride in producing an amazing product, but once it has left our factory it becomes the responsibility of our Accredited Installers, and you, as the client and end user, to make sure the product is installed and overcoated correctly, and well-maintained through regular cleaning and periodic recoating. UNA is not a convenience floor, but a floor for life.

How do I clean my Recork UNA floor?

It really is very easy to look after your floor. In a residential area wipe off spills promptly with a damp cloth or mop. Vacuum or dust mop the floor as needed to remove loose dirt. Regularly remove bonded dirt with a spray mop or a mechanical mop such as the Karcher FC Hard Floor Cleaner. Periodically recoat your floor when its starts to show signs of wear and tear. In a very busy residential areas or in a commercial environment the floor may need an occasional deep clean to get rid of stubborn stains and residue build up. Detailed maintenance instructions can be downloaded from the support section of our website.

When will my UNA floor need recoating?

Eventually the wear surface will start to show signs of wear and tear, and the floor will need recoating. The timescales will depend on the number of overcoats applied during installation, how much traffic the floor has had, and how well the floor has been looked after and maintained. Realistically this could be every 2 or 3 years in a heavy commercial or public space, to every 5 or 10 years in a well maintained residential space. Recoating is a simple procedure that involves thoroughly cleaning the floor, sanding back the existing PUR surface, and applying fresh HFX-2C Extra Matt PUR. If the product has been properly overcoated and well maintained one coat of our HFX-2C Extra Matt PUR should be sufficient.

What if I damage my UNA floor?

Whilst our surface coatings really are the toughest out there, an accident may result in the surface getting deeply scratched or gouged. If this happens you should call in your installer who will be able to carry out a local repair to the damaged area of the surface. If the damage extends to the cork itself the installer will need to assess the damage and decide on the most appropriate course of action. This may involve a local repair to the damaged area of cork, or the removal and replacement of a small section of the floor.

QUESTIONS ABOUT SUGO RUGS

What are SUGO rugs?

SUGO is a beautiful collection of sustainable rugs that combine cork from the Portuguese Montado with linen and either recycled cotton recovered from the textile industry, or high quality, ethically sourced wool. As well as being sustainable they are also durable and comfortable underfoot, with exceptional thermal and acoustic insulation properties, and they improve air quality to reduce allergy risk.

How are SUGO rugs made?

SUGO rugs are designed, developed and manufactured in Portugal. They are woven on mechanical looms that guarantee production in line with traditional tapestry techniques, while at the same time requiring minimal physical effort for operatives to improve their safety and wellbeing. SUGO rugs were the first product to incorporate sustainable cork in the traditional tapestry weaving process.

How are the materials sourced for SUGO rugs?

The cork for SUGO rugs comes from bottle stopper production waste and early cork harvests. In addition, there are two types of cotton used. The first is jersey mesh cotton which is recovered from industrial knitting waste. The second is ring or loop cotton which is gathered from spinning and weaving waste and transformed into a new recycled thread. Both types of cotton reduce the environmental impact of the textile industry. Some rugs use wool, which is sourced from a Portuguese producer with extraction practises that are positive for the animals involved and is both traceable and sustainable.

How do I clean my SUGO rug?

SUGO rugs should be vacuumed regularly. In case of spills, remove the liquid immediately with a kitchen towel or clean cloth. For solid spills, scrape carefully with the tip of a knife or spoon. Dry cleaning is recommended. SUGO rugs can also be cleaned with a water and a soft cloth or brush, but you should always test a small area first to check whether dyes are well fixed and avoid staining, particularly with jersey cotton rugs.

Where can I buy SUGO rugs?

Our SUGO rugs can only be purchased direct from us. Please contact us if you would like to make a purchase.

What size are SUGO rugs?

Recork SUGO rugs are available in three sizes. These are small 1m x 1.5m, medium 1.6m x 2m and large 2m x 3m.

Will my SUGO rug change colour over time?

Prolonged exposure to direct sunlight can change the colour of your rug, so try to avoid placing it in an area where it will get a lot of sun exposure, and make sure you rotate it regularly. The risk of fading increases with stronger colours.